I can't find the information I need on this website. Who can I contact?
If you need further information, please email us at
clubnatgeo@ngcasia.com. Please bear in mind that we can only
answer questions relating to the Club Nat Geo and due to the number of
enquiries we receive, your email may not be answered immediately. |
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I am having problems logging onto the Club Nat Geo.
Make sure that you have typed your username and password correctly, paying
special attention to the letters - make sure that the uppercase and lowercase
letters are correct. If you are still having problems once you've checked these
details, click this
link and we will send your login details via email.
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My password is hard to remember, how can I change it?
You will need to log on to your Club Nat Geo’s account in the normal way
using your old password. Once you have entered the site, click on the 'My
details' link in the green bar at the top right of the page. You will then see
a form with all your personal details including two fields for your password.
Type in your chosen password twice, making sure they are exactly the same, then
click the submit button. Your password will automatically be updated. |
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How do I change my personal details or the services I receive?
Clicking on the 'My subscriptions' or 'My details' links at the top right of
the Club Nat Geo pages will take you to forms where you can change and update
any aspect of your membership. |
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Help! I've forgotten my password.
Simple. Just click
here and fill in your email address - your login details will be
sent to you immediately. |
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What do you use my details for?
We only use your details manage and provide your Club Nat Geo’s services.
None of your details are passed on to any other organisation for any other
purposes. We keep your address to send you any special offers or Club Nat
Geo’s gifts. We require what platform you are subscribed to in case a
certain promotion or competition relates to that service provider only.
For more information, use these links to view our
Terms & Conditions and
Privacy Policy pages. |
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I don't want to be a member of the Club Nat Geo any more, how do I unsubscribe
from the service?
All you need to do is send an email to
clubnatgeo_unsubscribe@ngcasia.com and we will remove your name from
our database. Please note that this must be sent from the email address which
you use for your Club Nat Geo membership. |